What are you looking for?

There are many considerations and questions you may have before selecting and purchasing pet supplies. Our Frequently Asked Questions (FAQ) can answer them. Be sure to check this page before contacting us.

What types of pets are your products suitable for?

We have apparel and accessories for pets of all sizes, especially cats and dogs. We offer a wide range of sizes to ensure that there is something for every pet to wear. You can refer to our sizing guide to choose the right product for your pet. If you have any questions, please feel free to contact our customer service team for advice.

What seasons are your outfits suitable for?

We offer pet apparel for all seasons, from breathable summer styles to warm winter styles. Each product page will indicate the recommended season of wear so that you can choose the most appropriate apparel for your pet. If you have any questions, please feel free to ask our customer service team.

When will my order ship?

We will process your order as quickly as possible and usually ship within 1-3 business days of placing your order. The exact shipping time may be affected by factors such as stock, payment verification and delivery address.

Can I cancel my order if I change my mind?

We will do our best to accommodate your needs. If your order has not yet shipped, you may contact the Customer Service team to request a cancellation. If the order has already shipped, you will need to wait until you receive your items to process your return.

Can I get customized apparel for my pet?

Currently, we offer all of our products in standard sizes, but we are considering introducing customization options. If you have customization needs, please feel free to contact us and we will help you with your needs.

How do I choose the right size?

We offer a detailed sizing chart to help you choose the best clothing for your pet. Simply measure your pet’s chest circumference, neck circumference, and back length and make your selection against our size chart. If you’re still unsure, contact our customer service team and we’ll be happy to help.

How do I return or exchange an item?

If you are not completely satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. Please ensure that the item is unused and in its original packaging. For more information on returns and exchanges, please see our Returns and Exchanges Policy.

What if I receive a defective or damaged item?

We take the quality of our merchandise very seriously. If you receive a defective or damaged item, please contact our customer service team immediately and provide relevant photos. We will provide you with a return or exchange service to ensure you get a satisfactory solution.

My pet doesn't like to wear clothes, what can I do?

We understand that every pet has different dressing habits. If your pet is not used to wearing clothes, start with lightweight accessories and gradually get them used to them. If you have any concerns or need advice, please feel free to contact our customer service team and we will provide personalized advice for your pet.

What are some of the ways your products are cleaned?

Most products are hand or machine washable, please see the washing instructions for each item. We recommend that you follow the washing instructions on the label to ensure that your pet’s apparel stays looking its best for a long time.

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